How Ninja Removals collects, uses and protects your information

1. Who we are

Ninja Removals provides house removals, man and van, office moving, packing help and related services across Bridgwater, Somerset, Bristol, Devon, Cornwall and nearby South West locations.

For privacy questions, contact us at info@ninjaremovals.co.uk or call 020 3633 7878.

Ninja Removals is operated by NEXT DAY NINJA LIMITED, a company registered in England and Wales. Company number: 15728507. VAT number: 467 5398 40. Registered office: 30 Spencer Road, London, England, W4 3SP.

For UK data protection purposes, NEXT DAY NINJA LIMITED is the data controller for personal information collected through this website, quote requests and related customer enquiries.

2. The information we collect

We may collect the following information when you contact us or request a quote:

• Your name, email address and phone number.
• Your preferred move date and service required.
• Pickup and drop-off towns, postcodes or addresses.
• Property size, access notes, items to be moved and other job details.
• Messages, calls, emails and any information you choose to send to us.

3. How we use your information

We use personal information to:

• Respond to your enquiry and provide a quote.
• Arrange and deliver removal, transport, packing and related services.
• Contact you about your booking, quote or service request.
• Keep business, accounting and customer service records.
• Protect our website and forms from spam, misuse and security issues.

4. Our lawful bases

We usually rely on contract or pre-contract steps when you ask us for a quote or book a service. We may rely on legal obligation where we need to keep accounting or tax records. We may rely on legitimate interests for basic business administration, customer service, website security and preventing spam.

We will only send marketing emails or texts where the law allows us to do so. Where consent is required, we will ask for it separately and you can withdraw it at any time.

5. Who we share information with

We only share information where needed, such as with:

• Our team members, drivers or subcontractors who need the details to quote for or complete a job.
• Website hosting, form handling, email, payment, booking, accounting or IT service providers.
• Professional advisers, insurers or authorities where required by law or to protect our legal rights.

6. International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we expect those providers to use appropriate safeguards required by data protection law.

7. How long we keep information

We keep personal information only for as long as needed for the reason it was collected. As a guide, we may keep quote enquiries for up to 12 months, customer and job records for up to six years where needed for tax, accounting or legal purposes, and marketing preferences until you unsubscribe or ask us to remove them.

8. Your rights

You have rights over your personal information, including the right to ask for access, correction, deletion, restriction, objection and data portability where these rights apply. You can also withdraw consent at any time where we rely on consent.

To exercise your rights, contact us at info@ninjaremovals.co.uk. You also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

9. Cookies and analytics

This website currently uses essential technologies needed to operate the site and process form submissions. We do not currently use non-essential analytics or advertising cookies. If that changes, we will update this policy and add any cookie controls required by law.

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the date it was last updated.